How to Use AnswerReady

Finding Information

There are two basic ways to find information in AnswerReady:

  1. Use the Table of Contents

  2. Search the text for words or phrases

To Use the Table of Contents

Access the Table of Contents view by clicking on the AnswerReady Table of Contents button .  The major categories of information appear in an outline on the left.  Click on the plus (+) beside an entry to expand the outline for the items under that entry.

If you click on an entry that is a topic, the window panel to the right of the screen displays a partial preview of the information if the topic contains text or refers to a text file or web page.  You may choose "Display Topic" to access the full Topic display screen.

To Search for Words in the Text

Access the Search function by clicking on the AnswerReady Search button or by selecting the Search function from the Table of Contents window.  You may then enter the following parameters:

Topic Category:

Select a valid AnswerReady category or choose ALL categories.

Search String:

Enter key words or phrases for your search. AnswerReady will look for these words in the Topic Summary and in the Topic Text of the topics.

Match Any or Match All:

Specify whether you want to show topics that include any of the key words ("Any") or show only topics that include all the key words you entered above ("All").

Access Group:

This field displays your default Access Group as defined in your TaskWise operator record. If your operator allows you to change groups you may change to another group if there are topics allowed only to that group. The AnswerReady search will include all topics that have a blank Access Group or that have a Group that matches the current Access Group you are using.

Topic List

After you enter your search parameters AnswerReady shows a list of the topics that match the parameters. You may then select a topic to zoom to the details.

Topic Zoom

The topic zoom window shows all the details of the AnswerReady topic. You may scroll through the details if they are longer than will fit on the screen.

Send as E-Mail Option

From the display you may click on the Send as E-Mail option (<F3>) to create an e-mail message that includes the contents of the topic.

- For a text topic or for an http address for a file the topic text will be included as a text attachment file.

- For a local file (file name does not start with "http") the file will be included as an attachment to the e-mail message.

Open Related File

On Windows workstations if the topic has a related file you may click on the Open Related File option (<F4>) to open the file via the Window operating system. The extension on the file name is used by Windows to determine the appropriate application to use.